tanin replied
Customer Reply
thank you
Public Ticket #22599
Theme activation
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi,
Please clear all the browser cache then check again.
Regards,
PenciDesign.
tanin replied
Customer Reply
Hi
it is not activated now
PenciDesign Supporter replied
Staff Reply
Hi,
I've manually activated the license for your site.
Please check.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
The problem is that your server has blocked the connection to our checking server, so the registration progress can't work properly.
For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
Here is my IP: 113.171.133.241
Regards,
PenciDesign.
tanin started the conversation
Conversation Start
Hi
Our theme has been diactivated again. I think it's because of our server's firewall. can you tell me the location and IP range of your server to add to our trusted IP?
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