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Public Ticket #2261

Support about Search Bar & Sidebar

Conversation thread

PenciDesign replied

8 years ago
Staff Reply

Hi,

Please send me your admin url and admin account ( username and password  ) - in a private reply. I will check it help you.

Best Regards,

PenciDesign

PenciDesign replied

8 years ago
Staff Reply

Hi,

1/ If so, I think for now, the best solution for you is disable padding for all blocks & widgets via Customize > General Options > Disable Padding Block & Widget

In the future updates, we will consider to add more a widget & elements without padding.

2/ Our developers working on this. If there is issues, will have a update soon to fixed it.

For @omd: With one license of this theme - you just can use for one website. If you want to use this theme for multiple website, you need to buy more license for it. Example: 3 licenses use for 3 websites, 5 licenses use for 5 website.

Best Regards,

PenciDesign

Felipe Ovalle replied

8 years ago
Customer Reply

Hi, thank you for your help. 

1) For example in the widgets for sidebar, the "PenNews: Banner Box" puts an image in full width. And not inside the box (with padding 20px). I need to put my own banners (html, shortcodes, etc.) from other plugins like the "PenNews: Banner Box (full width). It is understood?

2) Any chance to receive the support without giving access to my server? BTW I try it with the Demo you have online and have the same trouble. BUT is just happening just in Android (I use 2 different phones with Chrome and Firefox and I have the same results), NO in iOS (I used Chrome and works fine). So is a theme problem (you can work with your own demo, right?). Look this video: https://www.dropbox.com/s/s93dqr2hzx0pvkg/Head%20PenNews.mov?dl=0

Greetings.

omd replied

8 years ago
Customer Reply
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@PenciDesign 

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pre sales question, is this license just for 1 web or can i use for unlimited ? 

PenNews - Multi-Concept News/Magazine

PenciDesign replied

8 years ago
Staff Reply

Hi,

1/ So, what's the solution you're looking for?

2/ Please send me:

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- Your admin url

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- Your admin account ( username and password  )

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- Your FTP account ( include FTP host, FTP username, FTP password  ) - if you don't know about this, let's send me your hosting account.

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In a private reply - and I will take it a look help you.

Best Regards,

PenciDesign

Felipe Ovalle replied

8 years ago
Customer Reply

(Updated in the new response)

PenciDesign replied

8 years ago
Staff Reply

Hi,

1/ I use my phone and tested it and I see everything fine. Check this image

Can you show me a video about this issues?

2/ Please try add more this code to Customize > Additional CSS to fixed it:

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@media screen and (min-width: 1240px) { \
.sidebar-left .site-main .penci-container, .sidebar-right .site-main .penci-container { width: 100%; max-width: 1150px; } \
.sidebar-left .site-main .widget-area, .sidebar-right .site-main .widget-area { width: 340px; }\
}\
.single .penci-wide-content, .archive .penci-wide-content{ max-width: calc( 100% - 340px);  }

Best Regards,

PenciDesign

Felipe Ovalle started the conversation

8 years ago
Conversation Start

1) When I'm in my Web and try to use the search bar on mobile, the keyboard disappears. I'm using Gboard Keyboard on Android. 

2) How I can share something in my sidebar, with an widget, without keeping inside a 'box'. For example (see photo), this banner size is 300px (width) and is out from the box because the padding apply to every widget (and this is a simple text calling the banner through shortcode).

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Thank you for any response.

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