I need activate my plugin

Public Ticket #22661

Conversation thread

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

I can check your site via the Remote Desktop Software (TeamViewer or AnyDesk).

Regards,
PenciDesign.

danilo54 replied

3 years ago

Customer Reply

Is there another way to do this? I don't know if I should share the credentials. Could it be a call?

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

Please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you.

Regards,
PenciDesign.

danilo54 replied

3 years ago

Customer Reply

Hi @PenciDesign

There are not "Theme license" because in melonhelp.com I cannot active the license. I have only a section called "Active theme" and already not exists blog.melonhelp.com to revoke the license :/

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

Please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain.

Regards,
PenciDesign.

danilo54 started the conversation

3 years ago

Conversation Start

I installed the theme when the domain was blog.melonhelp.com but we changed it to melonhelp.com/blog

At first we had the theme only for the blog but we decided to change it for the landing as well. In this change, that is treating it as if those were two different domains. how can i change it?

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