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Public Ticket #230

Revolution Slider Gone

Conversation thread

PenciDesign replied

Staff Reply

Hi,

In the future, if you updated this theme. Please do following steps:

1/ Remember/backup everything in header.php you did modified/changed/added on your old theme.

2/ After updated this theme, copy all the codes from header.php file of latest version, paste it to header.php file from child theme and re-modified/re-changed/re-added it.

Best Regards,

PenciDesign

schyseth replied

Customer Reply

Thank you! 

In the future, so I do not have the same problem, can you please tell me how to update the code in the header.php file?

Thank you :-)

Seth

PenciDesign replied

Staff Reply

Hi,

I get it back for you.

This issues caused by you're using child theme and make a custom on header.php file.

After updated this theme, you didn't update the code for header.php file - I updated it help you.

Best Regards,

PenciDesign

PenciDesign replied

Staff Reply

Hi,

1/ Please go to Customize > Featured Slider Options > and select again "Revolution Slider"

2/ It's plugins from wordpress.org and it will auto update. Please try to re-update it. Seem it's issues with your network connection.

Best Regards,

PenciDesign

schyseth replied

Customer Reply

Also another question. Why am I getting this when I try to update the Soledad plugin?

schyseth replied

Customer Reply

my site is www.forsomethingmore.com, this is the site where the slider has gone missing from the home page

schyseth started the conversation

Conversation Start

Two things please:

1. My revolution slider on my home page has disappeared. Where has it gone?

2. When I try to update my plugins, I get the message in the attachment.

Please help me.  I want my slider back.

Thank you,

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