rtblogger replied
Customer Reply
Wanted to add that the issue was resolved once I updated the theme plugins. Thank you.
Public Ticket #23120
Lost customizations with update despite using child theme
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi,
Do you have installed the Easy Theme and Plugin Upgrades plugins?
Regards,
PenciDesign.
rtblogger started the conversation
Conversation Start
Hello, I'm a bit confused. I use a child theme with Soledad. I tried to update the theme today, but still lost all my customizations despite having the child theme activated.
I updated it through the Envato plugin. Did I do something wrong?
(I have since restored my site to an earlier version before the theme update). Thanks.
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