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Public Ticket #23348

website malfunctioning

Conversation thread

Kelly Buckley replied

Customer Reply

excellent Thankyou!

PenciDesign Supporter replied

Staff Reply

Hi,

I've logged in to your site and disabled it.

Please check.

Regards,
PenciDesign.


PenciDesign Supporter replied

Staff Reply

Hi,

You should deactivate the Jetpack optimization options only.

Regards,
PenciDesign.


PenciDesign Supporter replied

Staff Reply

Hi,

I've checked your site again, please turn off all the Jetpack site optimization, clear all the cache then check again.

Regards,
PenciDesign.


Kelly Buckley replied

Customer Reply

Hi, is this what you mean? it was already not selected

PenciDesign Supporter replied

Staff Reply

Hi,

Please try to disable all the Cloudflare JS/CSS optimization then check again.

Regards,
PenciDesign.


PenciDesign Supporter replied

Staff Reply

Hi,

I've re-updated your site again, please clear all the browser cache then check again.

Regards,
PenciDesign.


PenciDesign Supporter replied

Staff Reply

Hi,

Have you cleared all the browser caches?

Regards,
PenciDesign.


PenciDesign Supporter replied

Staff Reply

Hi,

I've fixed this issue by re-installed the Penci Shortcode & Performance plugin.

Please check.

Regards,
PenciDesign.


PenciDesign Supporter replied

Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.



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