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Public Ticket #23481

Penci Custom Slider Autoplay Speed not working properly

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

We'll address this issue in the next theme update.

Regards,
PenciDesign.


Rony Canales replied

Customer Reply

Thank you soooooo much. This resolved the issues with the slider. My clients are happy and that's all I care.

Can you please assure me that this is part of the next update?

We can close this ticket.

Thanks

PenciDesign Supporter replied

Staff Reply

Hi,

Sorry, I've forgotten about this.

Please send me the list of the plugins you've installed. I need to double-check it on our testing site and then send you update files.

Regards,
PenciDesign.


Rony Canales replied

Customer Reply

I've mentioned this several times in the thread. The site is behind our network and not accessible to the public.

PenciDesign Supporter replied

Staff Reply

Hi,

Please send me the screenshot of the settings you've made, I'll check and send you an update file as soon as I can.

Regards,
PenciDesign.


Rony Canales replied

Customer Reply

Hello..

This ticket was created in January and its been several months and several updates and it has not been addressed.

The site is behind our network and not accessible to the public. I did a screen capture so you can see my issue. 

https://www.awesomescreenshot.com/video/13939516?key=3ddf23a2b8d88fb0897490870d43e691

  • The Slider Auto Time speed does not change. It keeps sliding every 4 seconds no matter how many milliseconds I add to the settings. I wanted to slow it down because it scrolls to fast for my clients.
  • Also, the transition style does not change. I tried setting it to Fade and it still does the Slide animation.

PenciDesign Supporter replied

Staff Reply

Hi,

Sorry for the late reply.

The problem is that the custom file will be overwritten after the theme update, so we'll add this as an option in the future theme update (it may be released end of this month).

Regards,
PenciDesign.


Rony Canales replied

Customer Reply

This ticket has been opened since January. Nothing has been resolved since then even after several updates.

PenciDesign Supporter replied

Staff Reply

Hi,

In this case, please wait for me to send you a custom file the next day.

Regards,
PenciDesign.

Rony Canales replied

Customer Reply

Unfortunately, the site is behind our network and not accessible to the public. Our site is an intranet for our organization. You can send me the code/tell me what to change and I can try doing it myself. Or If you like, we can do a zoom meeting if need be.

Rony Canales replied

Customer Reply

Hi.

Just checking about updates on this. The previous update (Version 8.3.1) did not address the issue.

PenciDesign Supporter replied

Staff Reply

Hi,

I'm currently working on this update, it will be fixed soon (maybe next 2-3 days).

Regards,
PenciDesign.


Rony Canales replied

Customer Reply

just checking if you have any updates. 

Rony Canales replied

Customer Reply

ok. Let me know what you find. Thanks 

PenciDesign Supporter replied

Staff Reply

Hi,

I've watched your video. Please wait for me to double-check this issue on my local development then update this ticket soon.

Regards,
PenciDesign.


Rony Canales replied

Customer Reply

Unfortunately, the site is behind our network and not accessible to the public. I did a screen capture so you can see my issue. 

https://www.awesomescreenshot.com/video/13939516?key=3ddf23a2b8d88fb0897490870d43e691

  • The Slider Auto Time speed does not change. It keeps sliding every 4 seconds no matter how many milliseconds I add to the settings. I wanted to slow it down because it scrolls to fast.
  • Also, the transition style does not change. I tried setting it to Fade and it still does the Slide animation.

PenciDesign Supporter replied

Staff Reply

Hi,

Please send me a page you've added the slider, I'll check and then send you a quick solution.

Regards,
PenciDesign.


Rony Canales started the conversation

Conversation Start

Hi.

The "Slider Auto Time" on the Penci Custom Slider is not working properly. No matter how many milliseconds I add to it, the speed does not change. So the slider scrolls fast. 

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