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Public Ticket #2354

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PenciDesign replied

Staff Reply

Hi,

Really, I don't know what's difficult here.

You just need set an featured image for your video posts format and everything will work. 

On the layout - it will appears like this image

If you want to make the video appears on the layout - you need to use classic or standard layout as I said before - here is example for standard layout.

Best Regards,

PenciDesign

PenciDesign replied

Staff Reply

Hi,

All the posts on video demo is video posts formatsmile.png That's the way video post format work. You can take it a look to understand this.

Best Regards,

PenciDesign

monsv87 replied

Customer Reply

Can you send me a link to the video? That is just a link to the front side of soledad video. There are a lot of videos ;) Can't find it :)

PenciDesign replied

Staff Reply

Hi,

You can take a look here - you will see the way Video Posts Format displayed.

Will has an icon play appears on featured images - and when you go to the posts - your video will appears.

And as I said in my previous comment, if you want to make video appears on your layouts - please use Standard or Classic layout. All other layouts doesn't supports appears video post format on the layouts.

Best Regards,

PenciDesign

monsv87 replied

Customer Reply

I am so sorry for all the trouble, but I don't think that the manuals are very well explained :(

monsv87 replied

Customer Reply

It just makes no sense, because then why are all these tabs installed to choose video, quote, standard etc?

If I choose standard, I cannot put a video link in?
And I cannot add a video in the 'featured image' link in the right side

I cannot get a "video" to appear as featured image on the front side.
The manuals are not very good explained :(

PenciDesign replied

Staff Reply

Hi,

Yeah, you need to set a featured image for all your posts. 

The video icon will appears on the featured images in the layout you're using.

The video just appears on Standard & Classic layouts as showing on our demos.

Best Regards,

PenciDesign

monsv87 replied

Customer Reply

Aaaand here I am again - Sorry!

I just have one thing.
I have read the manual, and tried to do what it says, but nothing happens.....

I want a video for primary picture.

The manual says that I have to put the link into the form above, and choose video.

It comes above the text after saving, but not as primery picture, on the blogs front side, when I look through the posts (Like every post have a picture - primary, on the front side)

See attached.See attached

monsv87 replied

Customer Reply

Thank you so much for all your help :)

PenciDesign replied

Staff Reply

Hi,

I just updated the plugin to latest version and now it work fine with username.

Best Regards,

PenciDesign

monsv87 replied

Customer Reply

Thank you for that! I was going crazy over the posts :)

The instagram still is by #hashtag and not username? See attached

PenciDesign replied

Staff Reply

Hi,

1/ About instagram issues, I see it work fine now.

2/ This issue caused by you did selected Customize > General Options > Sort Order >  is "Ascending"

I just change it to "Descending" and seem it working fine now.

Please un-sticky all your posts to make sure it work fine for allsmile.png

Best Regards,

PenciDesign

PenciDesign replied

Staff Reply

Hi,

1/ Please send me your site admin url and admin account ( username and password  ) - not instagram account. I made this ticket is private, so you don't need to worry about this.

2/ No - If you makes your posts is sticky posts. It will override the order with all posts not sticky.

You shouldn't set sticky posts for any posts.

Best Regards,

PenciDesign

monsv87 replied

Customer Reply

Hi :)
Apologize for the late respond, but i didn't see the e-mail, that you hd answered me.

Now I have regenerated the thumbnails & the speed, but nothing happens.

Is it password & username to Instagram or to my website you want? & how do I send you a private message?

I can seee that my post is not chronological (newest first & oldest last) why is that?
My post should be sticky, to be shown on the front side, yes?

Thanks

Monia

PenciDesign replied

Staff Reply

Hi,

1/ Your slider to heavy because you didn't regenerate thumbnails after activate the theme.

We've said about it in the documentation for Soledad theme here

Please install plugin Regenerate Thumbnails - After installed the plugin Regenerate Thumbnails, go to admin > Tools > Regen. Thumbnails > Click button "Regenerate All Thumbnails" and wait for it until it's done 100%

Also, check this guide to improve your site speed: https://pencidesign.ticksy.com/article/11405

2/ For instagram, please send me your admin url and admin account ( username and password  ) - in a private reply. I will take it a look help you.

Best Regards,

PenciDesign

monsv87 replied

Customer Reply

thanks. 

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I cannot get the slider to slide though. And I can't use my username? Only tags. The instagram only works with hastag name - Not Instagram username.

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Also.. My homeslider. I love it. But it has too much speed.. people don'r even have time to see the pictures. 

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I have set the speed settings to only 50, and it is still as fast as when it is on 500'. Pretty weird

Http://moniamagdalena.com

monsv87 replied

Customer Reply

thanks. 

I cannot get the slider to slide though. And I can't use my username? Only tags. The instagram only works with hastag name - Not Instagram username.

Also.. My homeslider. I love it. But it has too much speed.. people don'r even have time to see the pictures. 

I have set the speed settings to only 50, and it is still as fast as when it is on 500'. Pretty weird

PenciDesign replied

Staff Reply

Hi,

1/ Because you're displayed social media on 2 spaces: on the menu and below the logo.

You can disable one via Customize > Logo and Header Options > un-check on "Enable Social Media on Main Navigation"

2/ In this video tutorial, we've doing this from the begin - you just need do following it.

3/ Your config are wrong for this place - please make your config look like this image

We've said about this in the documentation for Soledad theme here 

Best Regards,

PenciDesign

monsv87 replied

Customer Reply

I have done that now. But now on the phone, why do I then have to social media icons below each other in the menu? (See attached)

And I am having a hard time making a portfolio? The manual/video doesn't shoe how you build it from scratch ( i can't make it as a photography portfolio with some sub categories with pictures in. 

And also.. The instagram slider in the bottom of the site does not work. When I put it on, it is giant - so you cannot see the pictures. I just want it in ordinary/medium sized and to slide

PenciDesign replied

Staff Reply

Hi,

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The Soledad display at the top of your site is logo and It's an image.

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You can replace this with your logo via Customize > Logo and Header Options > "Upload Logo" & "Logo for Vertical & Mobile Nav"

\

Have a lot of way to help you create a logo, you can search on google with keyword "create logo online free"

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Best Regards,

\

PenciDesign

monsv87 started the conversation

Conversation Start

Hi :)

I have a problem changing the header text.
How do I get my blogname - MoniaMagdalena, instead of Soledad ?

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