After change of a post, whole website is offline

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

That's strange. Please wait for me to double-check it on my testing site.

Regards,
PenciDesign.

moritzsteuernagel replied

3 years ago

Customer Reply

Hi,

I copied the html code from a working post and pasted it into the post where I had problems. This works fine, although I still don't understand it... Here is the code that worked:

<p>[ez-toc]<br>[the_ad id="4652"]</p>

Thank you and you can close this ticket.

Regards,

Moritz

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

I've checked your site, maybe the Advanced Ads plugin doesn't compatible with your server, and I can't also access the Advanced Ads dashboard.

Please try to use the Ad Inserter plugin instead of Advanced Ads then check again.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

1. Soledad already included the table of content features, you can enable it by going to Appearance > Customize > Table of contents,

2. Maybe one of the shortcodes you've inserted conflicts with the WordPress core, so your post can't show correctly. Please send me the shortcode content you've added, I'll debug it on my local dev site,

3. About the update issue, please read the document detail here:

How to Update A Premium WordPress Theme to Latest Version?

Regards,
PenciDesign.

moritzsteuernagel replied

3 years ago

Customer Reply

I found out if I deactivate my last post, everything is fine again. Inside this post I added a freshly created block which contained only two shortcodes for "Easy TOC" and "Advanced Ads". I exported this post to disk, then manually deleted the line conaining the block info and re-imported it again. It works. This is disturbing to see that a simple block inside a post can lock my website...

Can you give me hints about how to correctly ad shortcodes for AdvancedAds in your theme? Or is this a general Gutenberg problem?

Regards,

Moritz

moritzsteuernagel started the conversation

3 years ago

Conversation Start

Hi,

after I have made a change to some text (ads and TOC) in a post, I noticed my whole website is not accessible anymore for viewers! The WP admin area is still accessable.

So I tried to make the latest update to soledad 8.3.0 thinking this could help. But the automatic token process does not work. Creation of the token on Envato worked, but after inserting the token name and pressing "submit" in the plugin, the following error appears:

"The OAuth Personal Token could not be verified. Please check that the Token has been entered correctly and has the minimum required permissions."

"Additional Error Details:
Failed to query total number of items in API response.
Unauthorized
{"request_url":"https://api.envato.com/v1/market/total-items.json","response_code":401,"response_cf_ray":"78b9f41e3a3e9214-FRA","response_server":"cloudflare"}"

The token definitely has the 3 mentioned permissions. Maybe this is connected to the malfunctioning of the website.

Any ideas?

Regards,

Moritz