theme update

Public Ticket #23957

Conversation thread

3 years ago

Staff Reply

Hi,

Please contact to the Envato Support by follow this link: https://help.market.envato.com/hc/en-us/requests/new

Regards,
PenciDesign.

3 years ago

Customer Reply

so how can I fix this issue? I tried resetting my envato market password but never received the recovery email

3 years ago

Staff Reply

Hi,

1. I've updated your site to the latest version of Soledad,

2. The token you've entered into the Envato Market doesn't come from the account you've to purchase Soledad, so you can't update via this plugin.

Regards,
PenciDesign.

3 years ago

Customer Reply

yes, no plugins need to be updated

3 years ago

Staff Reply

Hi,

Have you followed the document here:

Please also send me the screenshot of this issue.

Regards,
PenciDesign.

3 years ago

Conversation Start

Hello,

I tried updating my theme multiple times or setup auto updates but it did not work. what else can I do to fix this problem?

Thanks

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