PenciDesign Supporter replied
Hi,
In this case, please go to this link and then create a refund request: https://themeforest.net/refund_requests/new
My leader and Envato staff will respond via Email.
Regards,
PenciDesign.
Hello. I purchased PenNews as recommended by Ezoic. Apparently that theme is not optimized for Ads as well as your Soledad Theme. I only discovered this after installing the theme and then running tests on it with Ezoic. It has failed the tests. But, Ezoic had the wrong link on their site to the wrong theme. You may want to check with them and get that sorted out.
I've been on with Support with Ezoic and told them they have the wrong link to the wrong theme on their site as recommended to be fast with Ads. I'm going to buy the other theme you have, Soledad, but was hoping you could refund me for the first purchase. Basically, just exchanging them out.
Let me know your thoughts.
Want to join this conversation or access attachments? Sign in first.
Open your ticket archive, review validated licenses, and continue product support conversations from one customer portal.