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Public Ticket #24229

Connection timed out Error code 522

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

This issue is related to the server/hosting configuration and is not caused by the Soledad theme. You should contact hosting support to obtain an effective solution.

Regards,
PenciDesign.

ahmedmaghraoui replied

Customer Reply

it's down now, you can check

PenciDesign Supporter replied

Staff Reply

Hi,

I've checked your site and it's working properly without any issues.

Could you please send me a screenshot of the problem you're facing? I'll try to help you fix it.

Regards,
PenciDesign.


ahmedmaghraoui replied

Customer Reply

I replaced the public ip of the server now !

just few minutes and check the website again, you will see what I'm talking about !

ahmedmaghraoui replied

Customer Reply

after few traffic on the site,

the website still pending, I replace the public ip to resolve the problem but in few minutes it get down again,

if I change to an other theme, everything will still working

PenciDesign Supporter replied

Staff Reply

Hi,

Please send me the screenshot of this issue.

Regards,
PenciDesign.


ahmedmaghraoui started the conversation

Conversation Start

hello,

I get this error "Connection timed out Error code 522" only when I use soledad template,

can you pleas help me !

thanks

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