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Public Ticket #24233

mobile site is a mess

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

In general, while editing your content with the Elementor, you must put all the content in the same column (like the homepage I've edited). Please don't create a new section for the title and other information.

Regards,
PenciDesign.


pinelopi replied

Customer Reply

Destinations page is still a mess

PenciDesign Supporter replied

Staff Reply

Hi,

I've edited your site.

Please check.

Regards,
PenciDesign.


PenciDesign Supporter replied

Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and create a demo for your site.

Regards,
PenciDesign.

pinelopi replied

Customer Reply

I am not sure I understand. I also read that making this can break the site! 

As a theme provider you must inform about a quick fix how to fix the problem. please advice. 

Penelopi

PenciDesign Supporter replied

Staff Reply

Hi,

Can you take a little time to send me a screenshot and take a note?

Regards,
PenciDesign.


pinelopi replied

Customer Reply

Hello,

1. Home Page. 

If you scroll on my mobile down and your reach "ALIGN WITH OUR DESTINATIONS" you will see the photos back to back, descriptions back to back and buttons back to back. Should be Photo, below Kefalonia title, below Explore button. Then next photo, below Mykonos-Santorini title and then the explore button. Then the last photo, below Mopunt olympus title and explore button. 3 destinations as shown on laptop version. 

2. Destinations Page

On the 2023 Retreats, photo, below kefalonia title etc. (same as descripted above)

Thanks!

PenciDesign Supporter replied

Staff Reply

Hi,

As I mentioned in my previous reply, please send me a screenshot and indicate the area that is not displaying properly. I will check it on my browser and send you a quick solution.

Regards,
PenciDesign.


pinelopi replied

Customer Reply

Hello,

No its not ok. Below the "align with out destinations" content of each destination is not according to laptop view. Photo, kefalonia, content, photo, mykonos etc.

The same PROBLEM applies FOR ALL PAGES

PenciDesign Supporter replied

Staff Reply

Hi,

I've checked your site and haven't found any issue: https://ibb.co/SQdTyn9

Please send me a screenshot and take note.

Regards,
PenciDesign.


pinelopi replied

Customer Reply

I DID THAT ALREADY. DOES NOT WORK.

PLEASE CHECK THE SITE ON MY MODILE TO SEE WHAT I MEAN. TOURS, CONTENT ETC ARE NOT IN ORDER. 

PenciDesign Supporter replied

Staff Reply

Hi,

Please disable the SiteGround Optimizer plugin, clear all the caches and check again.

Regards,
PenciDesign.


pinelopi started the conversation

Conversation Start

Hello, 

On the mobile site is not shown properly. mixed text etc. 

Thanks

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