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Public Ticket #24331

Media file synchronization problems

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

Have you config the Envato Market plugin and entered the token key?

Regards,
PenciDesign.


Robert RGB replied

Customer Reply

Hello!

I update all the plugin and the wordpress to the latest version, but the theme not have the update button..

How to update?

Robert RGB started the conversation

Conversation Start

Hello! I am having problems regarding the media files (pictures / videos) uploaded by an editor, in the sense that they are not visible to the other editors. Including a photo gallery module installed by admin is not visible to editors. The problem with the media files is quite serious, since the uploading of the same media files by 4, 5 editors leads to the overloading of the space unnecessarily.

I really need help on this subject, as soon as possible. I mention that I also wrote on the Facebook group, where I received an advice about updates, but they were done. I have had this problem since installing the theme. 

If necessary, I can provide credentials with admin rights.

Thank you!

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