feed instagram

Public Ticket #24494

Conversation thread

3 years ago

Customer Reply

Fixed. The theme was failing to update.

3 years ago

Customer Reply

I am having the same problem, and that didn't solve it.

I am using the child theme, by the way.

3 years ago

Customer Reply

Thanks!

3 years ago

Staff Reply

Hi,

Please Re-update the theme by doing follow the steps below to fix the Insgram issue:

1. Edit the code like in the image below:

2. In Appearance > Themes > click the update now button to re-update the theme.

Regards,
PenciDesign.

3 years ago

Customer Reply

Hello!

It happened again. And I did the procedure you told me twice, but it doesn't work at all now.

Thanks

3 years ago

Staff Reply

Hi,

In this case, please go to dashboard > Soledad > Connect Instagram: try to reconnect to your Instagram account on this page.

Navigate to Appearance > Widgets: delete all the current Instagram widgets and then re-add them again.

PenciDesign,
Best Regards.

3 years ago

Conversation Start

The soledad instagram feed as an "old widget" doesn't appear on the page. This message is shown instead :

"this message appears for Admin Users only : no any image found. Please check it again or try another instagram account"

FYI the website is not online yet.

By the way, it has worked before, about 3/4 days.

Thanks

Regards

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