Instagram issues

Public Ticket #24810

Conversation thread

kt811022 replied

3 years ago

Customer Reply

Issue solved!

Jan replied

3 years ago

Customer Reply

Hello,

You are right, the problem is fixed and you can close my ticket.

Thank you for your help.

Jan

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

You can update to version 8.3.6, this version also fixed the Instagram connection issue.

Regards,
PenciDesign.

Jan replied

3 years ago

Customer Reply

Hi, I just saw that there is a new update of the Soledad theme - 8.3.6.

Should I still proceed with the changes you have described?

Thank you,

Jan

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

Please Re-update the theme by doing follow the steps below to fix the Insgram issue:

1. Edit the code like in the image below:

2. In Appearance > Themes > click the update now button to re-update the theme.

Regards,
PenciDesign.

Jan replied

3 years ago

Customer Reply

Hi, I would like to ask you for an update on this issue.

I have reconnected the Instagram but it still doesn't work on the site.

Thanks for your help.

Jan

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi @webkreation_ch,

Please create a new ticket with your WordPress admin account.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.

webkreation_ch replied

3 years ago

Customer Reply

Hi,

I have the same problems on two websites that I maintain with Soledad, since Version 8.3.5. I have delete all the Instagram widgets, had also deleted the shortcut in Instagram and i have renewed the Instagram link on WordPress/Soledad, which didn't help. The problem is not solved.

I look forward to the answer,

Thanks Monika

Jan replied

3 years ago

Customer Reply

Hi, I have tried what you said but it did not work. I also deleted the cache from my browser.

Anything else I could do?

Thank you,

Jan

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

This is an issue with the cache.

Please delete all the Instagram widgets and then re-add them again.

Regards,
PenciDesign.

Jan started the conversation

3 years ago

Conversation Start

Hello, I have an issue with my IG account, it stopped working.

I have re-connected it from the Soledad menu and it all seems fine. But when I open the site I get an error message. See screenshot.

How can I fix it?

Thank you for your help.

Jan

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