LillaGreen replied
Customer Reply
Perfect! Now it works fine - thank you so much!
Public Ticket #24830
Instagram Footer stopps showing feed the whole time
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi,
No. This action will force Soledad to get the newest files on the ThemeForest to your site.
Regards,
PenciDesign.
LillaGreen replied
Customer Reply
Thank you.. so now only the lower version is working with the Insta footer?
PenciDesign Supporter replied
Staff Reply
Hi,
Please Re-update the theme by doing follow the steps below to fix the Insgram issue:
1. Edit the code like in the image below:
2. In Appearance > Themes > click the update now button to re-update the theme.
Regards,
PenciDesign.
LillaGreen replied
Customer Reply
How will we be informed when there is a solution to this Instagram issue?
LillaGreen replied
Customer Reply
Thank you
PenciDesign Supporter replied
Staff Reply
Hi,
Instagram has recently made changes to their API and access token requirements. Please be patient as our team works on checking and updating the necessary changes. We will provide an update as soon as possible.
Regards,
PenciDesign.
LillaGreen replied
Customer Reply
Sorry, but I already use this - not working anyway:
PenciDesign replied
Staff Reply
Hi,
Please try to go to Appearance > Widgets > on the "Footer Instagram" sidebar, remove the Instagram widget inside it.
After that, drag & drop "Soledad Instagram Feed" widget again to "Footer Instagram" and re-config it - then check it again.
Best Regards,
PenciDesign
LillaGreen started the conversation
Conversation Start
Hi, although the token is active and although I am connected to my instagram, the insta footer always stops showing the feed... it is super annoying trying to connect it every other day. Now I reconnected gain and again, but still no images! CAn you help me out with this bug? It says connected but nothing happens
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