spinning wheel | PenciDesign Support

kmantila replied

3 years ago

Customer Reply

Hi,

Thanks for the reply.

We have two Mac laptops here and it's happening on both laptops. FYI - When I scroll using the the scroll bar there's not a problem. The problem is happening when I use the up down arrows. If you click on the down arrow to scroll, the screen doesn't stop scrolling when you the up arrow. It just keeps scrolling until it hits the bottom of the page.

Both Mac laptops here are updated to the latest Mac OS: 13.4.1.

The Safari version is 16.5.2.

Thank you,

Kathleen

p.s. I installed and tested on Chrome on these same computers and the scrolling using Chrome is fine.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

I've checked your site many times on my Mac and Safari but still have not found an issue with the scrolling.

Please send me your MacOS & Safari version number.

Regards,
PenciDesign.

kmantila replied

3 years ago

Customer Reply

Hi,

My website is still experiencing this problem when scrolling. I checked all the plugins not associated with the theme, and they don't seem to be causing this problem. If you could please advise on how to correct this, I would appreciate it.

Again, the issue is with scrolling using the up/down arrows on a Mac laptop, using safari. See the description below for more info.

Thank you!

Kathleen

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

For this case, I'll take the time to check it again on another PC and update this ticket when I'm found the problem.

Regards,
PenciDesign.

kmantila replied

3 years ago

Customer Reply

Hi,

Thanks, the problem is still happening. Basically, if you're on a laptop using Safari, and you hit the down arrow, it keeps scrolling until the bottom of the page. On other websites, when you let up on the arrow down key, the scrolling stops.

For some reason, my website keeps scrolling even when I let up on the arrow key. I took a screen video but this site is not allowing me to attach it.

If you have any other ideas, I would appreciate it.

Thank you,

Kathleen

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

I've checked your site on my macOS Safari but haven't found this issue.

Here is a screen recorder video: https://streamable.com/984c8w

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

Please re-send me the admin password.

I'll check your site again.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

I've fixed this issue by turning off the "Auto Get Featured Image from Post Content" at the Appearance → Customize → General → General Settings.

Regards,
PenciDesign.

kmantila replied

3 years ago

Customer Reply

Sorry!

I updated the password and forgot to save the password.

This should work now.

user: kmantila pw: peaNut$20009&JJ

Thank you!

Kathleen

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

I can't be logged in because of the wrong password.

Please check again.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.

kmantila started the conversation

3 years ago

Conversation Start

Hello,

I have a couple issues going on.

Issue 1: I was working on my contact page and added a WPForm (simple contact form). Now I'm seeing a spinning wheel on the contact page. The page is loading, but it's still spinning. Any suggestions? I'm attaching a screenshot.

Issue 2: The second issue is probably unrelated as it started before issue 1. This issue has to do with scrolling. When you click on page down key, the page keeps going down even when you let up on the page down key. So you can't stop and look at content in the middle of the homepage. Any idea what might be going on?

Thank you!

Kathleen