Problem with Penci recipe after latestupdate

Public Ticket #24990

Problem with Penci recipe after latestupdate

Conversation thread

PenciDesign replied

3 years ago

Staff Reply

Hi @Developer_987,

Please send us an email via our contact form with your site admin URL and admin account ( username and password ). Our developers will have a look at this to help you.

Best Regards,

PenciDesign

Developer_987 replied

3 years ago

Customer Reply

thanks but after installing the Penci review from Appearance, the issue is still there. I have deactivated the Penci review now.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi @Developer_987,

To fix this issue, please try to do the following steps:
1/ Go to Dashboard > Plugins > All Plugins > deactivate & delete the plugin "Penci Review" ( NOT "Penci Recipe" )
2/ Go to Appearance > Install Plugins ( NOT Dashboard > Plugins ) > and re-install the plugin "Penci Review"
3/ Go to edit a post > press Ctrl + F5 sometimes to clear the browser caching - and it should work fine now.

Best Regards,
PenciDesign

Developer_987 replied

3 years ago

Customer Reply

Hey, I am having the same issue with my client site. She has active license but I do not have purchase code right now to create new ticket. Can you tell me what is the issue so I can fix it.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi @waerp,

Please create a new ticket, I'll check and help you fix it.

Regards,
PenciDesign.

waerp replied

3 years ago

Customer Reply

I have the same issue with my 3 sites. What need I to do?

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

We've already fixed it, so this issue never happened in the future.

Regards,
PenciDesign.

Lukasz replied

3 years ago

Customer Reply

Hi,

Great! Thank you so much for your incredible support! May I ask what was the reason of the problem - just in case if it would occur in the future?

Have a great day!

Lukasz

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

I've fixed this issue.

Please clear all the browser cache and check again.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.

Lukasz started the conversation

3 years ago

Conversation Start

Dear Team,

After today's Soledad update (to version: 8.3.7) the Penci Recipe plugin stopped working. Recipes are displayed correctly on the website, but suddenly in post editor any content is not displayed. When expanding Recipe for this post menu nothing shows up. There is only blank line and I cannot write nor edit a recipe which does exist. Reinstallation of the plugin and clearing cookies did not help. I haven't done anything today besides updating the theme. WP version 6.2.2.

May I ask for your assistance?

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