RohittSingh replied
Customer Reply
Thanks for sharing it!
Public Ticket #25090
Lost Website Theme
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi,
Please go to Appearance → Customize: click the "Export" button then save the customizer settings data.
Regards,
PenciDesign.
RohittSingh replied
Customer Reply
To save the theme settings in the future, what are the steps that I can follow?
Also, please let me know what are the steps I should follow next time while updating the theme?
PenciDesign Supporter replied
Staff Reply
Hi,
In this case, you need to config your site from the beginning because all the customization data will be reset to default after clicking this button.
Regards,
PenciDesign.
RohittSingh replied
Customer Reply
Hi,
Yes, my hosting provider has provided the last backup on 15-June. But, when I have used that data, I was still not able to get my theme back. All database is there itself, but theme UI is missing.
PenciDesign Supporter replied
Staff Reply
Hi,
Unfortunately, there is no way to restore your site after clicking the "Reset All" button.
Do you use any backup service?
Regards,
PenciDesign.
RohittSingh started the conversation
Conversation Start
Hello,
Today I was trying to add one new section in my website and mistakenly, I clicked on Reset All. All my website theme has gone. My website is gobookmarking.com
I have checked everywhere. But did not find any solution. Please help on urgent basis.
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