PenciDesign Supporter replied
Staff Reply
Hi,
I've registered the license codes for your sites.
Please check.
Regards,
PenciDesign.
Public Ticket #25295
cannot change icense
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi,
Please send me your WordPress admin account.
I'll log in and try to help you check this problem.
Regards,
PenciDesign.
James Auten replied
Customer Reply
As I said in my original post, I am unable to use the "Revoke License" button because I am taken to a page that says "Sorry, you are not allowed to access this page." THANKS for taking care of this for me!!!
+++++++++++++++++++++++++++
Further, the tab to enter the license information is missing (see attachment).
Can you think of some reason this tab would be missing?
!!!!!!! THANKS !!!!!!!
PenciDesign Supporter replied
Staff Reply
Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain.
Regards,
PenciDesign.
James Auten started the conversation
Conversation Start
I am trying to revoke the old Soledad license on this domain and then re-license the theme with a new one I recently purchased. This domain was, unfortunately, using a license shared with another site. When I try to revoke the license I am taken to a page that says "Sorry, you are not allowed to access this page."
I am the sole admin for the site. I have deactivated all plugins and tried renaming the HTACCESS file just to see it it was a configuration or premission issue or what.
I really need to revoke the old license and re-license with a legitimate one.
Is this a common problem or am I doing something wrong?
!!!!!!!!!!! THANKS SO MUCH FOR THE EXCELLENT THEME !!!!!!!!!!!!
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