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Public Ticket #25354

WhatsApp Image Thumbnail View, not showing

Conversation thread

PenciDesign Supporter replied

3 years ago
Staff Reply

Hi,

Regarding WhatsApp, their image requirements and recommendations are different from that of Facebook. Unfortunately, we were unable to find an official guideline for the image requirements for WhatsApp, but you can find some similar recommendations here: https://roei.stream/2018/11/18/ideal-open-graph-image-size-for-whatsapp-link-share/

In the past, it was recommended that the image needed to be under 300kb in size and 256x256px but not larger than 400x400px.

Regards,
PenciDesign.


PenciDesign Supporter replied

3 years ago
Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.



moritz replied

3 years ago
Customer Reply

Hi,

Sadly it is still not displaying. Image thumbnail doesnt show on WhatsApp share.

We are very confused

moritz started the conversation

3 years ago
Conversation Start

Hi,


How do we enable "WhatsApp Image Thumbnail View" on social sharing?

This is so frustrating as our shared articles on whatsapp dont  show image thumbnails

We currently dont see where to enable thumbnail  view and are at a loss


Please respond:

M

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