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Public Ticket #25534

Updating Elementor broke my site

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

About the update notice, please try to check again later.

Regards,
PenciDesign.


littlepellizza replied

Customer Reply

Don't see any update yet, hope will be avaible soon on envato plug in

PenciDesign Supporter replied

Staff Reply

Hi,

Soledad version 8.3.8 has fixed this issue. Please update it.

Regards,
PenciDesign.


littlepellizza replied

Customer Reply

not for a theme update? you writed that there is some incompatibilitywith soledad . How we know which version of elementor willl be fine?

PenciDesign Supporter replied

Staff Reply

Hi @littlepellizza,

Yes. Please wait for an update from Elementor.

Regards,
PenciDesign.


littlepellizza replied

Customer Reply

so we must wait to update elementor?

Deepak replied

Customer Reply

I was also facing the same problem but after following the steps problem was solved.

Thanks

brendahanson92 replied

Customer Reply

Okay sounds good, thank you! This can be closed now :)

PenciDesign Supporter replied

Staff Reply

Hi,

The problem is that some new features of Elementor don't compatible with the Soledad theme. We'll check and improve it in future theme updates.

Regards,
PenciDesign.

brendahanson92 replied

Customer Reply

Okay that worked. Is that going to have any huge impact on anything though?

brendahanson92 replied

Customer Reply

Yup, it's the theme. I activated the 2023 wordpress basic theme and i can edit with elementor. Can't do anything with the Soledad theme now

PenciDesign Supporter replied

Staff Reply

Hi,

Please go to dashboard → Elenentor → Settings → Features: disable the following features:

- Global Style Guide

- Nested Elements

- Flexbox Container

- Grid Container

Save changes and check again.

Regards,
PenciDesign.

brendahanson92 started the conversation

Conversation Start

I updated the plugin and now I can't edit with elementor unless I use safe mode. I've used their information and tried some things, like deactivating all plugins besides elementor and that made no difference.

I can't do anything now. I assume I need to go through them but figured I'd ask here first :(

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