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Public Ticket #25578

Header builder

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

I've activated the dev license for your site.

Regards,
PenciDesign.


PenciDesign Supporter replied

Staff Reply

Hi,

Please send me the staging site URL, I'll activate the dev license for this site.

Regards,
PenciDesign.


stellanspice replied

Customer Reply

Thank you, that seemed to work but now I am getting a notice on my dashboard that the system cannot detect my purchase and to activate the theme. I am using Soledad theme on a staging site so when I try to enter the purchase key, it says that key is already activated on my actual website. Am I not able to use it on my staging site? 

PenciDesign Supporter replied

Staff Reply

Hi,

Please make sure you've disable the Elementor Theme Builder by go to dashboard → Templates → Theme Builder: delete/deactivate the Header/Footer element and then check again.

Regards,
PenciDesign.


stellanspice started the conversation

Conversation Start

I am trying to use the header/footer builder tool that comes with the Soledad theme, but it doesn't seem to be working. When I drag and drop items to build the page, nothing appears in the space it is supposed to, and when I try to preview the work done, it still shows nothing. 

I am using theme this on a staging site and I also have Elementor Pro installed. 

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