PenciDesign replied
Hi @alinig,
Please create a new ticket and provide for us:
- Your admin url
\- Your admin account ( username and password )
\- Your FTP account ( include FTP host, FTP username, FTP password ) - if you don't know this account, let's send me your hosting account.
\And we will take it a look help you.
\Best Regards,
\PenciDesign