import demo incorrectly | PenciDesign Support

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

About this issue, please try to sign in to your Envato account and then check again.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

1. About the menu customize, please take time to read the document at this link: https://soledad.pencidesign.net/soledad-document/#menu

2. You've installed an image optimization plugin, which has converted the logo image to the webp format. As a result, all the logo image settings were disregarded. Please temporarily disable all image optimization plugins and check again.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

1. After importing the demo content, you should go to Appearance → Menus: select the Primary Menu then modify all the menu items on this page,

2. About the issue when importing the Gardening Magazine demo, please wait for the update of the Penci Soledad Demo Importer plugin in the future.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

This is an issue with the demo content file, we'll fix it in the future theme update.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

I've imported the demo content for your site.

Please check.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

Now I can access the wp-admin path on your site, please re-send me the admin account, I'll check it again.

Regards,
PenciDesign.

Yekta Habibi replied

3 years ago

Customer Reply

let me instal that

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

Could you please install the TeamViewer software? AnyDesk is experiencing significant lag on my end.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

I will be online in the next hour. Please provide me with the AnyDesk information.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

I always access your site via this IP: 113.180.39.236

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

Unfortunately, I've tried many ways but can't access your site.

In this case, please make sure you've whitelist this domain on the server: pencidesign.net

Go to Appearance → Import Demo Data: uninstall the current demo and re-install it.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

I recommend you should contact the hosting supporter because your site always shows error like the screenshot below:

This is a default page of the WordPress, so the problem doesn't come from the Soledad theme.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

Now I can't access your site anymore.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

The issue is that your hosting consistently displays a timeout error notice. Therefore, you should contact your hosting support and request them to increase the timeout limit to a minimum of 30 seconds.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

I can't access the dashboard because your site showing the Forbidden error.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you import this demo again.

Regards,
PenciDesign.

Yekta Habibi started the conversation

3 years ago

Conversation Start

I hope this message finds you well. I am writing to seek your assistance regarding an issue I encountered with the Gardening Magazine demo in the Soledad theme.

Specifically, when attempting to import the Gardening Magazine demo, I noticed that the homepage does not load correctly. It appears to be missing the content of posts and images. However, I have tried importing other demos in the Soledad theme, and they seem to be functioning correctly.

I would greatly appreciate it if you could provide guidance on how to address this problem and restore the proper functionality of the Gardening Magazine demo in the Soledad theme. Your expertise and support in resolving this matter would be invaluable.

Thank you for your attention to this matter, and I look forward to your prompt response.