Website isn't working properly | PenciDesign Support

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

I've configured your site with the best optimization options and cache plugin.

If the site speed doesn't meet your expectations, you should contact your hosting support, as this issue is not related to the Soledad theme. There are no further options or modifications that can be customized within WordPress.

Regards,
PenciDesign.

Arun Tamang replied

3 years ago

Customer Reply

I have cleared the browsers and checked on many other devices, but the issue still remains the same. Only the Homepage is loading and other pages are stuck while loading. Also, the page speed has been drastically reduced, the website is loading very slowly. Please fix this issue as soon as possible...

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

I've configured your site by adding some additional parameters to the wp-config.php file.

Please clear your browser cache and check again.

If the pagespeed doesn't improve on your end, please contact your hosting support because this issue may stem from the hosting configuration.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

Please send me the FTP login information, I need to modify some hosting files (your site doesn't allow modifying the file via WordPress back-end).

Regards,
PenciDesign.

Arun Tamang replied

3 years ago

Customer Reply

I appreciate it. Now the homepage is working fine. However, the posts aren't working properly. The posts are getting stuck in Safari and mobile devices. I tried on different mobile devices, but the issue remains the same. The posts aren't loading in Safari browsers and mobile devices. I have cleared all the browser's cache, but it is still not working. The posts are loading in Chrome, but in Safari and Mobile devices, the posts aren't loading. I would appreciate it if you guys could take a look and fix this issue as soon as possible.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

I've config the pagespeed optimization option for your site.

Please clear all the browser caches and check again.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.

Arun Tamang started the conversation

3 years ago

Conversation Start

Hi, my website is not loading on Mobile and other browsers. It is taking a very long time to load on mobile and other browsers. The posts aren't loading properly and it is taking a very long time to load. I would appreciate if you guys cloud take a look and fix this page speed issue.