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Public Ticket #2565

After activating penci plugins site no longer accessible

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PenciDesign replied

Staff Reply

Hi,

Please send us:

- Your admin url

- Your admin account ( username and password  )

- Your FTP account ( include FTP host, FTP username, FTP password ) - if you don't know this account, let's send me your hosting account.

In a private reply - And we will take it a look help you.

Best Regards,

PenciDesign

Folkbear replied

Customer Reply

the problem was situated with the pencireview plugin... I have been able to activate all of them now, but...

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I used the soledad theme before and used the old version of pencireview. Now I see that all my reviews are gone... because the tag for reviews uses a numeric string now... how can I retrieve my reviews from before?


Where can I find my reviewinput in the sqldatabase? If I can find it there, it will be a hassle, but I can restore the data...

Folkbear replied

Customer Reply

Meanwhile I have renamed the plugins folder and regained access to my site. the white screen of death has disappeared. however, I would like to know what plugin is causing this problem...

Folkbear started the conversation

Conversation Start

After installing and activating the penci plugins, my site is no longer accessible... How can I solve this, without using a backup?

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