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Public Ticket #25727

The website broke while changing the domain

Conversation thread

Lukasz Ropczynski replied

Customer Reply

Already fixed. Export settings from the development version to the final version.

Lukasz Ropczynski replied

Customer Reply

Please see what happened:

https://www.kierunekwlochy.pl/

I was able to run the development version on the target domain, but all changes to the theme were lost. What could have happened? I had everything perfected.

PenciDesign Supporter replied

Staff Reply

Hi,

I don't make any changes to your site.

In this case, you can export/import the header layout via the Header Builder.

Regards,
PenciDesign.


Lukasz Ropczynski replied

Customer Reply

Please restore my site to the time you started checking. This is a working (not developer) version. I'm trying to import the header from the development version.

Lukasz Ropczynski replied

Customer Reply

If you don't know how to fix it, maybe I'll restore the developer version backup in a separate folder and export the header. Later I will import it in a new page. Would that help?

I saw that HEADER BUILDER has an "Export" and "Import" option. Will this transfer the entire header including colors and settings?

PenciDesign Supporter replied

Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.


Lukasz Ropczynski started the conversation

Conversation Start

I have a very urgent matter.

I've finished working on the development version and launched the website. However, the header is broken. Lots of errors popped up.

Is it because of the license key? I have proof of purchase, and on the development version you entered the license yourself.

EDIT: it looks like the HEADER BUILDER didn't lose the header when changing the address. All header settings have been cleared.

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