Feature Image not shown on top of page

Public Ticket #25733

Feature Image not shown on top of page

Conversation thread

pbourelly Bourelly replied

3 years ago

Customer Reply

The problem is that the feature image set in the theme is no longer displayed.

To solve the issue, I set the image within Elementor.

It is not possible that when the theme or Elementor change, we need spend hours of work to find a fix.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

Please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.

pbourelly Bourelly replied

3 years ago

Customer Reply

I have not changed anything. I just updated Elementor PRO.

So I do not know what I should do.

How should it be now?

Who can check this issue please?

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

I've checked your site, this is a problem with the Elementor PRO plugin.

All the featured images of your pages were managed and displayed by the Theme Post Featured Image element of Elementor PRO, now this element totally hidden and doesn't exist on the page source.

Please check all the Elementor settings and try again.

Regards,
PenciDesign.

pbourelly Bourelly replied

3 years ago

Customer Reply

I have pages and posts.

Posts are fine Only the pages.

This is the list of URL:

https://isog.org/services/

https://isog.org/legal-services-legal-advice-legal-assistance/

https://isog.org/background-check-due-diligence-skip-trace-services/

https://isog.org/corporate-investigative-services-corporate-investigation/

https://isog.org/criminal-investigative-services-criminal-investigation/

https://isog.org/matrimonial-investigative-services-matrimonial-investigation/

https://isog.org/intelligence-and-counter-intelligence-services/

https://isog.org/forensic-science-services/

https://isog.org/scam-alert-and-warning-lists/

https://isog.org/cryptocurrency-investigations-and-cryptocurrency-forensics/

https://isog.org/private-investigator-lawyer/

You can see at the bottom right of the page in the foot banner there is a language switcher. If you switch languange you get to the page in another languange. All languanges have the same problem.

I just attach 1 screenshot. All the pages look the same without the top feature image

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

Please send me the URL and screenshot that related to this issue.

Regards,
PenciDesign.

pbourelly Bourelly started the conversation

3 years ago

Conversation Start

I have updated the theme and elementor pro and now the pages do not show the feature image set.

What can be done?

Want to join this conversation or access attachments? Sign in first.