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Public Ticket #25752

Cookie pop up

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

I've checked your site but haven't found any cookies notice banner:

Ve14Yli.png

Regards,
PenciDesign.


netalberto replied

Customer Reply

i have delete cache..it s still here..

PenciDesign Supporter replied

Staff Reply

Hi @netalberto,

You should clear all the browser caches and then check again.

Regards,
PenciDesign.


netalberto replied

Customer Reply

i have do it, but it s still here.. see screen

PenciDesign Supporter replied

Staff Reply

Hi,

The cookie notice on your site was managed by the Cookie Notice plugin. Please deactivate it at the dashboard → Plugins.

Regards,
PenciDesign.


uneven_year943 replied

Customer Reply

ok, it s just ok.. but banner is still here.. how can I do?

PenciDesign Supporter replied

Staff Reply

Hi,

Please go to Appearance → Customize → General → GDPR Policy → turn off the "Enable Cookie Law Policy PopUp At The Footer" option.

Regards,
PenciDesign.


uneven_year943 started the conversation

Conversation Start

hello , how to remove footer banner gpdr cookie?

Thanks

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