Phil S. replied
Customer Reply
Please ignore last, it has been corrected. Had to clear cache on server
Public Ticket #26126
Customize Menu
Conversation thread
Phil S. replied
Customer Reply
We are still getting the server error:
2023/10/19 11:08:37 [error] 123776#123776: *5855317 FastCGI sent in stderr: "PHP message: PHP Fatal error: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, bool given in /www/shorenewsnetwork_831/public/wp-includes/formatting.php:3501
Stack trace:
#0 /www/shorenewsnetwork_831/public/wp-includes/class-wp-hook.php(310): convert_smilies('<p><b><i>Baltim...')
#1 /www/shorenewsnetwork_831/public/wp-includes/plugin.php(205): WP_Hook->apply_filters('<p><b><i>Baltim...', Array)
#2 /www/shorenewsnetwork_831/public/wp-includes/formatting.php(3980): apply_filters('the_content', '<p><b><i>Baltim...')
#3 /www/shorenewsnetwork_831/public/wp-includes/class-wp-hook.php(310): wp_trim_excerpt('<p><b><i>Baltim...', Object(WP_Post))
#4 /www/shorenewsnetwork_831/public/wp-includes/plugin.php(205): WP_Hook->apply_filters('', Array)
#5 /www/shorenewsnetwork_831/public/wp-includes/post-template.php(434): apply_filters('get_the_excerpt', '', Object(WP_Post))
#6 /www/shorenewsnetwork_831/public/wp-content/themes/soledad/inc/json-schema-validar.php(236): get_the_ex" while reading response header from upstream, client: 54.234.146.144, server: www.shorenewsnetwork.com, request: "GET /2023/10/10/maryland-u-s-attorneys-office-partners-with-baltimore-orioles-to-elevate-campaign-to-end-gun-violence-to-new-heights-photos/ HTTP/2.0", upstream: "fastcgi://unix:/var/run/php8.0-fpm-shorenewsnetwork.sock:", host: "www.shorenewsnetwork.com:17062"
PenciDesign Supporter replied
Staff Reply
Hi,
I've fixed this issue.
Please clear your browser's cache and then recheck.
Regards,
PenciDesign.
Phil S. replied
Customer Reply
so sorry try now.
PenciDesign Supporter replied
Staff Reply
Hi,
I can't be logged in because of the wrong password.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.
Regards,
PenciDesign.
Phil S. replied
Customer Reply
We are getting the following errors:
2023/10/19 03:11:16 [error] 123776#123776: *5614535 FastCGI sent in stderr: "PHP message: PHP Fatal error: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, bool given in /www/shorenewsnetwork_831/public/wp-includes/formatting.php:3501
Stack trace:
#0 /www/shorenewsnetwork_831/public/wp-includes/class-wp-hook.php(310): convert_smilies('<p><b><i>Baltim...')
#1 /www/shorenewsnetwork_831/public/wp-includes/plugin.php(205): WP_Hook->apply_filters('<p><b><i>Baltim...', Array)
#2 /www/shorenewsnetwork_831/public/wp-includes/formatting.php(3980): apply_filters('the_content', '<p><b><i>Baltim...')
#3 /www/shorenewsnetwork_831/public/wp-includes/class-wp-hook.php(310): wp_trim_excerpt('<p><b><i>Baltim...', Object(WP_Post))
#4 /www/shorenewsnetwork_831/public/wp-includes/plugin.php(205): WP_Hook->apply_filters('', Array)
#5 /www/shorenewsnetwork_831/public/wp-includes/post-template.php(434): apply_filters('get_the_excerpt', '', Object(WP_Post))
#6 /www/shorenewsnetwork_831/public/wp-content/themes/soledad/inc/json-schema-validar.php(236): get_the_ex" while reading response header from upstream, client: 54.226.150.123, server: www.shorenewsnetwork.com, request: "GET /2023/10/10/maryland-u-s-attorneys-office-partners-with-baltimore-orioles-to-elevate-campaign-to-end-gun-violence-to-new-heights-photos/ HTTP/2.0", upstream: "fastcgi://unix:/var/run/php8.0-fpm-shorenewsnetwork.sock:", host: "www.shorenewsnetwork.com:17062"
Phil S. replied
Customer Reply
Hi we configured the amp plugin and 2 problems.
1. Amp pages not showing up in GA4 analytics, Do you have a guide for that in relation to your plugin?
2. Getting these errors on AMP pages:
2023/10/03 20:26:38 [error] 15922#15922: *4090175 FastCGI sent in stderr: "PHP message: PHP Fatal error: Uncaught Error: Call to undefined function ampforwp_get_data_consent() in /www/shorenewsnetwork_831/public/wp-content/plugins/penci-soledad-amp/templates/footer.php:169
Stack trace:
#0 /www/shorenewsnetwork_831/public/wp-content/plugins/penci-soledad-amp/includes/class-amp-post-template.php(431): include()
#1 /www/shorenewsnetwork_831/public/wp-content/plugins/penci-soledad-amp/includes/class-amp-post-template.php(138): Penci_AMP_Post_Template->verify_and_include('/www/shorenewsn...', 'footer')
#2 /www/shorenewsnetwork_831/public/wp-content/plugins/penci-soledad-amp/templates/single.php(47): Penci_AMP_Post_Template->load_parts(Array)
#3 /www/shorenewsnetwork_831/public/wp-content/plugins/penci-soledad-amp/includes/class-amp-post-template.php(431): include('/www/shorenewsn...')
#4 /www/shorenewsnetwork_831/public/wp-content/plugins/penci-soledad-amp/includes/class-amp-post-template.php(138): Penci_AMP_Post_Template->verify_and_include('/www/shorenewsn...', 'single')
#" while reading upstream, client: 172.56.70.165, server: www.shorenewsnetwork.com, request: "GET /2023/08/24/baseball-bat-wielding-skateboarder-charged-in-queens-attacks/amp/ HTTP/2.0", upstream: "fastcgi://unix:/var/run/php8.0-fpm-shorenewsnetwork.sock:", host: "www.shorenewsnetwork.com:17062"
PenciDesign Supporter replied
Staff Reply
Hi,
Please go to Appearance → Customize → General → General Settings → turn on the "Disable Breadcrumb" option.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
1. Please go to Appearance → Widgets: remove all the widgets located at the "Header Sing-up Form",
2. I can't log in with the account you sent. Please send me the screenshot of these issues.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.
Regards,
PenciDesign.
Phil S. started the conversation
Conversation Start
This is what I see when I go to 'customize' menu. It worked fine in the previous theme we used.
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