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Public Ticket #26164

Image isn't appear when share to Facebook

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

Yes. This is an issue of Facebook, not coming with the Soledad theme.

Regards,
PenciDesign.


PkaSlaTv replied

Customer Reply

Hi,

It works today on my websites when I shared a post to my Facebook page, it could retrieve images.

Best,

PkaSla

Vy Tran replied

Customer Reply

It seems that this issue is coming from Facebook, not caused by the Soledad update.

I've tried with some other websites and found they are also experiencing a similar problem, so perhaps we'll have to wait for Facebook to fix it.

PenciDesign Supporter replied

Staff Reply

Hi,

Please send the request to pencidesign.help@gmail.com

Regards,
PenciDesign

Vy Tran replied

Customer Reply

Hey @PenciDesign,

Unfortunately, my support for Soledad has expired, so I can't create a new ticket :(

But I just want to report that I am also experiencing a similar issue with @PkaSlaTv. If there is a solution, please let me know.

Thanks,

Vy Tran

PenciDesign Supporter replied

Staff Reply

Hi @Vy,

Please create a new private ticket with your site admin account. 

Regards,
PenciDesign

Vy Tran replied

Customer Reply

I'm also experiencing a similar issue, everything was fine until I updated to Soledad Version 8.4.1.

This new version consistently takes images from the posts as thumbnails when shared on Facebook, whereas in the previous version, it always used the featured image as the thumbnail.

When checking on Facebook Debug, the "Image not defined" error message is displayed, but the link to the featured image can be accessed normally.

PenciDesign Supporter replied

Staff Reply

Hi,

Have you installed any image optimization plugins or enabled the hotlinking option on your server?

Regards,
PenciDesign

PkaSlaTv replied

Customer Reply

Hi,

I have found all news and old posts (it can received images when its post shares) now can't be retrieved the images when we post.

best,

pkasla

PkaSlaTv replied

Customer Reply

Hi,

I don't want to share specific images from a post into my Facebook page. I want to share any post from my website into my Facebook page; hence, the image will be shared based on its post we share. The image should be retrieve automatically depend on shared post.

Best,

PkaSla

PenciDesign Supporter replied

Staff Reply

Hi,

Which image do you want to show when sharing your site homepage URL on facebook?

Regards,
PenciDesign.


PkaSlaTv replied

Customer Reply

hi penci design,

I follow all these settings but it doesn't work. Please advice.

best,

pkasla

PkaSlaTv replied

Customer Reply

hi penci design,

thanks, however, I use Rank Math SEO, how can I configure it?

best,

pkasla

PenciDesign Supporter replied

Staff Reply

Hi,

For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.

Regards,
PenciDesign.


PkaSlaTv replied

Customer Reply

hi penci design,

I followed this instruction, it had worked well before this, it just didn't work in this morning.

pls advice.

best,

pkasla

PkaSlaTv started the conversation

Conversation Start

hi penci design,

today, i have an issue, when I shared a post into my Facebook page but the image isn't shown in the attached file.

pls advice.

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