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Public Ticket #26268

logo & homepage

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

I've checked your site again, the problem is that you've saved all the customizers as a draft.

I've published it.

Please clear your browser's cache and then recheck.

Regards,
PenciDesign.

PenciDesign Supporter replied

Staff Reply

Hi,

1. Please navigate to Appearance → Customize → Custom CSS, and then insert the following custom CSS code:

.post-entry p,
.wpb_text_column p,
.woocommerce .page-description p {
    border: 0 !important;
}

2. Clear all the SiteGround cache, optimization cache and then check again.

Regards,
PenciDesign.


PenciDesign Supporter replied

Staff Reply

Hi,

I can't be logged in because of the wrong account.

Regards,
PenciDesign.


PenciDesign Supporter replied

Staff Reply

Hi,

For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.

Regards,
PenciDesign.

PenciDesign Supporter replied

Staff Reply

Hi,

1. Please go to Appearance → Customize → Logo & Header → Logo: change the logo on this section,

2. The problem may come from one of your installed plugins, to troubleshoot this, please disable all plugins (except for the ones that come with the Soledad theme) and then reactivate them one by one. This will help you identify which plugin is causing the issue.

Regards,
PenciDesign.

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