Need to transfer licence | PenciDesign Support

jananigadu replied

2 years ago

Customer Reply

Please check my ticket #2746964

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi @jananigadu,

Please create a new private ticket with your license code.

I'll check and then help you.

Regards,

PenciDesign.

jananigadu replied

2 years ago

Customer Reply

Hi Team,

Sorry for getting into this thread. I am getting below error. Could you please fix it. crawlingbot.com is longer in use

his license key has been registered for the domain: https://www.crawlingbot.com please buy a new license.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi @kibarfeyzo,

Please create a new private ticket with your license code.

I'll check and then help you.

Regards,
PenciDesign.

kibarfeyzo replied

2 years ago

Customer Reply

Hello
I was using my theme license on my website http://kemaltanca.blog. I deleted my website http://kemaltanca.blog. Now I want to use my license on my website https://www.sariyeranneleri.com/. Can you help me

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi @Lorepalace,

Please create a new ticket a send me the license code that you've registered for these sites.

Regards,
PenciDesign.

Lorepalace replied

2 years ago

Customer Reply

Hello,

For a client, I need to please deactivate the license for the Soledad template on the https://bcnisnotcat.es website and activate it on https://www.viajaresvida.com/

By mistake I had the template activated (unused) in bcnisnotcat.es and I deleted it directly. Then, when trying to activate the template on https://www.viajaresvida.com/ we get the following message: "This license key has been registered for the domain: https://bcnisnotcat.es please buy a new license."

Maybe the problem is that I haven't revoked it before deleting it? Can you help me please?

Thanks for your help

juliend replied

2 years ago

Customer Reply

I'm in the same situation. Is there a solution?

I have 2 licenses that I would like to reuse. My old sites have been totally deleted and I can't revoke the license.

EbonyIris replied

2 years ago

Customer Reply

Thank you for your support in this matter.

-Ebony Iris Media

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

I have revoked this license. Please register it on the new domain.

In the future, please go to the dashboard → Soledad → Theme License and click the 'Revoke License' button if you wish to transfer this code to another domain.

Regards,
PenciDesign.

EbonyIris started the conversation

2 years ago

Conversation Start

I need to license on a new site as the old one is deleted before I could deactivate.