PenciDesign Supporter replied
Staff Reply
Hi,
I've recorded the video for your case, please check it here: https://streamable.com/0gvlg1
Regards,
PenciDesign.
Public Ticket #26391
Double view of products when editing
Conversation thread
René replied
Customer Reply
???? where
Penci Products
PenciDesign Supporter replied
Staff Reply
Hi,
I mean you should remove the Penci Products widget and then re-add it again.
Regards,
PenciDesign.
René replied
Customer Reply
What widget should I remove??
PenciDesign Supporter replied
Staff Reply
Hi,
Please remove this widget and then re-add it again. It still loads the old content.
Regards,
PenciDesign.
René replied
Customer Reply
???????
PenciDesign Supporter replied
Staff Reply
Hi,
I've created a new page, dragged and dropped the Penci Product into the Elementor editor view and it working properly: https://imgur.com/a/h8rRAyQ
Regards,
PenciDesign.
René replied
Customer Reply
´Have cleared cass on the browser and in the soledad it is still double
it doesn't matter what browser I use, I have 3 different ones and the result is the same all 3
PenciDesign Supporter replied
Staff Reply
Hi,
I've fixed this issue for your site.
Please clear your browser's cache and then recheck.
Regards,
PenciDesign.
René replied
Customer Reply
When do you make this mistake
PenciDesign Supporter replied
Staff Reply
Hi,
We'll release an update with this bug fixed at the end of this month.
Regards,
PenciDesign.
René replied
Customer Reply
When do you expect it to be fixed then?
PenciDesign Supporter replied
Staff Reply
Hi,
This is a small issue of the Elementor preview JS code.
We'll fix it in the future theme update.
Regards,
PenciDesign.
René replied
Customer Reply
Try this working so you can enter now
PenciDesign Supporter replied
Staff Reply
Hi,
I've reloaded many times but it still show this error.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
I can't access your site because it show the "555 Security Incident Detected" error.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.
Regards,
PenciDesign.
René started the conversation
Conversation Start
Dear support
Can you help me solve this problem: When I edit a page, I see the products and text double in the product view as shown in the screen dump below.
Strangely, it is not shown double when I see the page live.
The page uses WooCommerce and Elementor Pro.
I hope you can help me solve it as editing the page is very confusing with the "double view".
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