crnorthr replied
Customer Reply
It worked. Thank you!
Public Ticket #26405
Instagram widget
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi,
I've checked your site, if you want to use the Soledad Instagram features, you need to deactivate the "Smash Balloon Instagram Feed" plugin.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
Please send me the site URL.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.
Regards,
PenciDesign.
crnorthr replied
Customer Reply
This is what I'm seeing. Thanks!
PenciDesign Supporter replied
Staff Reply
Hi,
Please send me the screenshot of this issue.
Regards,
PenciDesign.
crnorthr started the conversation
Conversation Start
Hello! I am trying to add the Instagram widget to my homepage. It says that I need to get an Instagram Access Token. However, when I open the page, it says "Sorry, you are not allowed to access this page." Can you tell me what I'm doing wrong? Thanks!
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