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Public Ticket #26415

Non-functional

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

I've checked your site again, and all the images show immediately without any delay.

Please check again on the new browser or incognito mode.

Regards,
PenciDesign.


Flavio replied

Customer Reply

Hello

It's deactivated. I practically tested all options related to speed optimization.

It didn't solve it.
Thanks

PenciDesign Supporter replied

Staff Reply

Hi,

Please go to Appearance → Customize → Speed Optimization → General & Lazyload → turn off all the lazyload options in this section.

Regards,
PenciDesign.


PenciDesign Supporter replied

Staff Reply

Hi,

For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.

Regards,
PenciDesign.


Flavio replied

Customer Reply

mobile video

Flavio started the conversation

Conversation Start

After the update, the site has a poor browsing experience.

Page scrolling is stuck, elements are not visible, even after scrolling to the bottom of the page and coming back.

The menu is having a terrible crashing operation.

Furthermore I can't find where to edit the current menu.

The home page was created with Elementor.

We only have 5 posts no extra plugins.

Please let us know and help resolve this issue.

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