Hi,
The problem is that you've uploaded the wrong file. Please extract the downloaded file and then upload the soledad.zip file only.
Please follow the document at this link: https://soledad.pencidesign.net/soledad-document/#import-demo
Regards,
PenciDesign.
I am having the same issue. I've tried deactivating all my plug ins and it doesn't seem to help.
Hi,
Regards,
PenciDesign.
How many days do I need to wait for a simple answer to a simple question?
This is the worst ever support we are dealing with at this time ...
No demo will import the side bar, none..
Hi,
Do you mean you can't import the demo data? Please send me the name of the demo you want to import.
Regards,
PenciDesign.
??
None of your premade templates works. Do I need to delete everything again and start again from the beginning?
Hi,
About the pagespeed optimization, please read this document: https://soledad.pencidesign.net/soledad-document/#speed-optimization
Regards,
PenciDesign.
What are the settings that you are showing on your deme that achieve a fast speed and great score with google? I need them to set up your theme same way since is not importing it
Since your premade layout did not premade anything, I have to do it my selff .
I am importing pre pre-made set up....not making it from scratch
Also, your sidebar can not be set, no matter what we choose to set it to... This is a joke, I am deleting it . Give me a theme that is working
Hi,
1. I strongly recommend you should read Soledad theme document at this link: https://soledad.pencidesign.net/soledad-document/#start,
2. The header options don't show any options because you've not created any header layout. Please go to dashboard → Header Builder: create a new one and then select it.
Regards,
PenciDesign.
Are not working or changing to anything I select
They are not even available, most of them. There is nothing to select...
You have stated on your demo, that your page is very fast, well that is not the fact. Take a look. What can be done to achieve your demo settings, what are they?
No matter what I select, is the same
Hi,
Which demo name you've selected to install?
Regards,
PenciDesign.
Hi,
Please send me the full screenshot and take a note.
Regards,
PenciDesign.
What is the reason no matter what prebuild them I pick, to install one and the same?
Thank you
I got it working my self, few things were not instaled so I did
Tx again
I did that to earlier, but that did not fix the problem
Hi,
I've fixed this issue by deactivating all the plugins that come with another theme.
Regards,
PenciDesign.
Hi,
I've uploaded and activated the Soledad theme for your site.
Please clear your browser's cache and then recheck.
Regards,
PenciDesign.
Hi,
I can't log in because of the wrong account.
Regards,
PenciDesign.
Hi,
For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.
Regards,
PenciDesign.
That is not the problem and is verified
Hi,
The problem is that you've uploaded the wrong file.
Please extract the file you've downloaded then upload the "soledad.zip" file.
For more information, please read the document at this link: https://soledad.pencidesign.net/soledad-document/#import-demo
Regards,
PenciDesign.
The package could not be installed. The theme is missing the style.css stylesheet.
we tried to install truw WP and true the dedicated server , but that file is missing.: The package could not be installed. The theme is missing the style.css stylesheet. I see similar tickets in the past for the same problem
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