Emily Tallman replied
Customer Reply
So far, the infinite scroll hasn't enabled itself again. But I'll let you know if it happens again. Thanks.
Public Ticket #26673
Disabling infinite scroll
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi,
You should clear all the server cache, and WordPress cache and then check again.
I've checked your site on my browser, not it working properly without any issue.
Regards,
PenciDesign.
Emily Tallman replied
Customer Reply
Ok, so how do you recommend I resolve the issue?
PenciDesign Supporter replied
Staff Reply
Hi,
Maybe this is a cache problem, the pagination on your site now is page number.
Regards,
PenciDesign.
Emily Tallman replied
Customer Reply
Yes, I do the same thing over and over. But check back in 24 hours and it will be enabled again!
PenciDesign Supporter replied
Staff Reply
Hi,
I've disabled these features by going to Appearance → Customize → Homepage → General.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.
Regards,
PenciDesign.
Emily Tallman replied
Customer Reply
Thanks, yes, this is exactly where I disable it and within 24 hours it's enabled again and I have to manually disable it again. It seems to be some glitch in the theme. What is the solution?
PenciDesign Supporter replied
Staff Reply
Hi,
Please go to Appearance → Customize → Homepage → General → turn off the "Enable Infinite Scroll on Homepage" and "Enable Load More Button on Homepage" options.
Regards,
PenciDesign.
Emily Tallman started the conversation
Conversation Start
I disable infinite scroll for the homepage over and over and it keeps turning back on. How can I disable it permanently?
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