News theme | PenciDesign Support

Henry Ou replied

2 years ago

Customer Reply

hello ,

This method worked, thanks!

Henry

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

Here is an error log from the Elementor plugin:

Call to undefined function Elementor\\mb_strtolower

Please request the system admin or install this extension via the hosting cpanel: https://stackoverflow.com/questions/46501099/fatal-error-call-to-undefined-function-mb-strtolower-even-if-mbstring-is-enab

Regards,
PenciDesign.

Henry Ou replied

2 years ago

Customer Reply

Hello,

I've cleared up the cache on my browser, and upgraded to 8.4.3 , still same result .Attached please find the screenshot. I sent you the login info in private message earlier.

Thanks,

Henry

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

Please update your site to version 8.4.3, clear all the site caches and then check again.

If you've any problem, please send me the screenshot.

Regards,
PenciDesign.

Henry Ou replied

2 years ago

Customer Reply

i updated x-frame on the httpd.conf file , now 8.4.2 is working with Elementor working , but not the newer version 8.4.3 , do you know why? Thanks!

Henry

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

Please change the x-frame option on the hosting/server settings.

Here is a similar case on WordPress.org: https://wordpress.org/support/topic/elementor-editor-not-loading-3/

Regards,
PenciDesign.

Henry Ou replied

2 years ago

Customer Reply

Hello,

This is still an issue that I can't open Elementor it's loading forever. And when I use my phone to browse and the Hemberger bar not working either. Can you please help？

Thanks,

Henry

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

No. Just find the text you want to translate and then enter the translated text in the text field.

Regards,
PenciDesign.

Henry Ou replied

2 years ago

Customer Reply

how to translate -- is it "Reset All"? thanks

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

1. For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.

2. Please go to Appearance → Customize → Quick Text Translations: translate all the theme text on this section.

Regards,
PenciDesign.

Henry Ou replied

2 years ago

Customer Reply

When I'm trying to switch to Elementor, it's loadging forever, and I tried safe mode ,got same result.

and how can i remove "Written by" from each post.

Thanks,

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

1. You can follow the document at this link to import the Modern News theme: https://soledad.pencidesign.net/soledad-document/#import-demo

2. In the future, you can change the layout by editing your page with the Elementor/WPBakery Page Builder or modify it in the page editor screen.

Regards,
PenciDesign.

Henry Ou started the conversation

2 years ago

Conversation Start

I've uploaded the theme , I want to quickly build a news website similar like Modern News theme , what should I do ? Can you also tell how to add ads if I need to two sides -- left and right in the future ?

Thanks,

Henry Ou