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Public Ticket #26848

Header logo didn't appear in mobile

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

The image doesn't display because it loads under HTTP protocol. 

Please install the Really Simple SSL plugin and follow the document at this link to fix this issue: https://wordpress.org/plugins/really-simple-ssl/

Regards,
PenciDesign.


PenciDesign Supporter replied

Staff Reply

Hi,

For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.

Regards,
PenciDesign.


makbar75 replied

Customer Reply

I have added already actually before I opened this ticket. Yet it still doesn't appear on mobile version. You can check my website url (https://dmasachainchioil.com/). The other thing is that I notice my desktop version shows sticky header. Herewith I attached proof that I had insert mobile logo. Please help.

PenciDesign Supporter replied

Staff Reply

Hi,

Please go to dashboard → Header Builder: click "Edit with the Penci Header Builder" button then start to add the mobile logo at this page.

Regards,
PenciDesign.


makbar75 started the conversation

Conversation Start

Hi. I noticed my header logo only appear in desktop version. It didn't show up in mobile version please help.

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