Homepage reduced to half the width

guy_marong replied

2 years ago

Customer Reply

Thanks, this was the solution. Thanks for the professional support.

Regards ...

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

I've fixed the PHP issue of your site, the error come with the popup settings at the Appearance → Customize → Promo Popup.

Please clear your browser's cache and then recheck.

Regards,
PenciDesign.

guy_marong replied

2 years ago

Customer Reply

Hi,

our hosting company followed your advice and changed the setting

{WEBSPACEROOT}{/}{:}{TMP}{/}:/opt/cloudlinux-site-optimization-module/ to

{DOCROOT}{/}{:}{TMP}{/}:/opt/cloudlinux-site-optimization-module/, but with no effect. Changing down to PHP 8.0 had no effect either.

However, the developer noticed something else: the body of the homepage is set to max-width of 700px (see attched screen). By switching off that value in the Chrome developer view the page looks good again. Only problem is that the images are all gone. In the end this is not a server problem, but a CSS solution but why are the images gone. Can you please re-check from your side? We need this page running properly as soon as possible....

Thanks ...

guy_marong replied

2 years ago

Customer Reply

Thanks for this. I have forwarded this to our hosting company and hope they can resolve...

Regards ...

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

This is an error detail on your site:

Warning: include_once(): open_basedir restriction in effect. File(/opt/alt/php-xray/php/smart-advice-plugin/cl-smart-advice.php) is not within the allowed path(s): (/var/www/vhosts/cubic-lighthouse.com/:/tmp/:/opt/cloudlinux-site-optimization-module/) in /var/www/vhosts/cubic-lighthouse.com/httpdocs/wp-settings.php on line 398
Warning: include_once(/opt/alt/php-xray/php/smart-advice-plugin/cl-smart-advice.php): Failed to open stream: Operation not permitted in /var/www/vhosts/cubic-lighthouse.com/httpdocs/wp-settings.php on line 398
Warning: include_once(): Failed opening '/var/www/vhosts/cubic-lighthouse.com/httpdocs/wp-content/mu-plugins/cl-smart-advice.php' for inclusion (include_path='.:/opt/plesk/php/8.2/share/pear') in /var/www/vhosts/cubic-lighthouse.com/httpdocs/wp-settings.php on line 398
Deprecated: Creation of dynamic property WPDRMS\\ASP\\Updates\\Manager::$udpates_o is deprecated in /var/www/vhosts/cubic-lighthouse.com/httpdocs/wp-content/plugins/ajax-search-pro/includes/classes/Updates/Manager.php on line 39

Please forward this message to the hosting support or downgrade the PHP version on your server to 8.0 and then check again.

Regards,
PenciDesign.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.

Regards,
PenciDesign.

guy_marong started the conversation

2 years ago

Conversation Start

Hi,

I have two problems:

I wanted to add a new social icon for X because color should be black and the name Twitter removed. I used the "Add & Order of Social icons" menu in the WP backend under "Soledad". When clicking "Upload Icon" I was forwarded to a white page so I couldn't add the new icon.

When I switched back to my homepage the page sudenly reduced it's width drastically. This occurs only for the homepage, all other pages seem to be fine. I have no means to repair this, so maybe you can help me on both issues, however, the second issue is far mor important. I do have a backup, but that would kill a whole days work of changes that I made.

In the attachment you can see that more than 600px of margin have been added to the left and right of the body element.

Regards ...