Problen with header builder

Public Ticket #27260

Conversation thread

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

I am still checking this case and will try to provide an update for you this week.

Regards,
PenciDesign.

saragdos replied

2 years ago

Customer Reply

Hi!

Have you detected something??

Thanks

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

In this case, please wait for our team to double-check the testing site, and we will send you a reply as soon as possible.

Regards,
PenciDesign.

saragdos replied

2 years ago

Customer Reply

Hi,

If i deactivate nextgen gallery plugin the problem dissapear, but this is not a solution because the problem continues on header builder. The plugin is updated to the last version.

Thanks

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

I've checked your site, the problem is that one of your installed plugins has modified the AJAX response.

To troubleshoot this, please disable all plugins (except for the ones that come with the Soledad theme) and then reactivate them one by one. This will help you identify which plugin is causing the issue.

Regards,
PenciDesign.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.

Regards,
PenciDesign.

saragdos started the conversation

2 years ago

Conversation Start

Hi, i have a problem with header builder.

I enter to edit with penci header builder and when i try to edit a button, for example, i allways recibe a infinite load. I attached a photo

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