Penci Featured Slider | PenciDesign Support

Henry Mendonca replied

2 years ago

Customer Reply

Already sent with details and site information

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi @Henry,

Please send me this issue detail via email.

Regards,
PenciDesign.

Henry Mendonca replied

2 years ago

Customer Reply

In Penci slider FLIP effect link to post not working now. If possible please fix

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi @Henry,

Please send me your site information to pencidesign.help@gmail.com. I'll check and help you fix it.

Regards,
PenciDesign.

Henry Mendonca replied

2 years ago

Customer Reply

After the update to latest version important features like Penci slider, Carasoul feature are not working. Disappointed.

Please fix the bug asap

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi @michele207,

Please check your email.

Regards,
PenciDesign.

michele207 replied

2 years ago

Customer Reply

Email sent :) Thank you

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi @michele207,

Please send me the account info to pencidesign.help@gmail.com

Regards,
PenciDesign.

michele207 replied

2 years ago

Customer Reply

I can't create a new ticket :( I joined the Facebook group and posted my question there.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi @michele207,

Please create a new ticket with your site login information. I'll help you check it.

Regards,
PenciDesign.

michele207 replied

2 years ago

Customer Reply

I updated to 8.4.4 then the Penci Slider stopped showing. Can you please help?

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

You can update the Soledad theme in the future without any risk.

Regards,
PenciDesign.

CiscoFradev replied

2 years ago

Customer Reply

So, thank you so much!!
Finally, everithing is working now with version 8.4.4.

Can I ask if you have uploaded newer version of some files for your theme?
Can we safely update to the future versions?

Best regards

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

I've re-update your site.

Please clear your browser's cache and then recheck.

Regards,
PenciDesign.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

I've reconfigured your site.

Please clear your browser's cache and then recheck.

Regards,
PenciDesign.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

The problem may be related to the cache plugin and JS/CSS optimization on your site. Please update to version 8.4.4, then send me the WordPress admin account, and I'll help you check it.

Regards,
PenciDesign.

CiscoFradev started the conversation

2 years ago

Conversation Start

URGENT: we encounter a bug with the Penci Featured Slider element in the latest Soledad version 8.4.4.

In the home of our site we need to set some sliders not visible in the desktop version and others in the mobile version with Elementor. With Soledad 8.4.4 version we get a javascript error generated in main.js (some like "Uncaught type error jQuery" and "Cannot read property '0' of undefined") and this crash prevents the rest of the operation including the other sliders visible on the page.

Please fix as soon as possible as we were unable to upgrade to 8.4.4 and, despite ourselves, had to downgrade to 8.4.3.