3bitscontacto replied
Customer Reply
Hello, Already solved.
Thank you so much for your support and your patience.
Have a good day :)
Public Ticket #27450
Elementor Pro
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi,
You still haven't increased the PHP Memory Limit, so Elementor PRO can't load properly.
Please try to increase this value then re-check.
Regards,
PenciDesign.
3bitscontacto replied
Customer Reply
Hello again.
This action you suggest (...increase the PHP memory limit to 1024 MB,) was made by you, or someone from your team (check the img attached). And the problem is there.
Look, I bought your theme, because it supposes to work with elementor pro. I need elementor pro, in order to create some functionalitys within the website.
So please, help me out to solve this problem. If not, I would have to find another solution using another theme (with all the actions that this is going to have for me and my work)
Thank you in advance
PenciDesign Supporter replied
Staff Reply
Hi,
I've checked your site many times, and this appears to be an issue with the hosting configuration.
Please contact the hosting support and request them to increase the PHP memory limit to 1024 MB, then check again.
Regards,
PenciDesign.
3bitscontacto replied
Customer Reply
Thank you, hope you can fix it today.
Looking forward to hear from you :)
Thanks
PenciDesign Supporter replied
Staff Reply
Hi,
Apologies for the inconvenience. We will research this case and attempt to fix it today.
Regards,
PenciDesign.
3bitscontacto replied
Customer Reply
Please, could I have an answer for my issue? Im using you Theme for a clients project, and this is blocking the possibility to finish it.
For me is important to know, if you could fix this elementor problem or not. In case you are able, how long will it take to have it solved?
Thank you
PenciDesign Supporter replied
Staff Reply
Hi @mswhd,
Please send me your site details to pencidesign.help@gmail.com
Regards,
PenciDesign.
mswhd replied
Customer Reply
Hi there. I'm experiencing a similar issue. When I activate Elementor Pro the headers stop working.
3bitscontacto replied
Customer Reply
Hello there, I know that you havent received the reply yet...is it possible to contact Elementor author back again? They could have forgotten about this...I would really appreciate it :)
Thanks in advance!
PenciDesign Supporter replied
Staff Reply
Hi,
I'm still waiting for a response from the Elementor author. I'll update this ticket once your site issue has been resolved.
Regards,
PenciDesign.
3bitscontacto replied
Customer Reply
Hello there. Did you get any response about this??
Thank you
PenciDesign Supporter replied
Staff Reply
Hi,
There seems to be an issue with Elementor PRO and your server configuration.
I have forwarded this issue to the Elementor developer. Please await a response from the author of the plugin.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
Please also send me the FTP account, I need to debug and modify some WordPress core files.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.
Regards,
PenciDesign.
3bitscontacto started the conversation
Conversation Start
Hi, I'm writing to you because I'm having a compatibility problem with Elementor Pro.
I am subscribed to a website from which I can download plugins in PRO version, with GLP license. From such website, I have downloaded Elementor Pro in its latest version, to install it on the WordPress where I am working with the Theme Soledad.
When installing the plugin, the WordPress plugin installation screen keeps loading for a long time. After waiting a long time (much longer than usual) I manage to install it, and therefore I activate it.
When I go to any page, and edit with the "edit with Elementor" option, the left sidebar (where the different Elementor options appear) is blocked: that is, the circle icon appears indicating that the options are loading...but it never finishes loading (attached screenshot).
I understand that it must be a compatibility problem, since I have the Elementor Pro plugin installed in other projects and it works correctly.
I hope you can help me to solve this issue. I look forward to hearing from you.
Thank you,
Alberto
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