News Ticker

Public Ticket #27508

Conversation thread

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

Please send me the FTP account details, and I'll help you troubleshoot all the plugins on your site.

Regards,
PenciDesign.

Stacey replied

2 years ago

Customer Reply

I disabled all of the Advanced ad plugins, and I'm still unable to see the elements.

?? Was there something specific that I could tell the Advanced Ads developer?

Thank you!

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

I've checked your site, and the issue is that the Advanced Ads plugin has modified the WPBakery Elements, causing some PenNews elements not to display correctly.

Regards,
PenciDesign.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

Please ensure that you have installed and activated the Penci Framework plugin, then check again.

Regards,
PenciDesign.

Stacey started the conversation

2 years ago

Conversation Start

Hi,

I can't find the News Ticker content block. I'm using PennNews vs 6.6.6

I've done a search in Elements for "News Ticker" and nothing shows up.

Thanks very much!

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