Sankalan replied
Customer Reply
That was fast!
Thanks a bunch for your assistance.
Public Ticket #2751
GDPR
Conversation thread
PenciDesign replied
Staff Reply
Hi,
Exactly as I said. You have footer.php file on your child theme - and it override to footer.php file on the parent theme. That's why all the new codes on latest version in footer.php file doesn't load. I updated footer.php file on your child theme and it work fine now.
Best Regards,
PenciDesign
PenciDesign replied
Staff Reply
Hi,
If so, please send me your admin url and admin account ( username and password ). I will take it a look on this.
Best Regards,
PenciDesign
Sankalan replied
Customer Reply
Did not understand what you said.
Yes, I use the Child Theme you provided but did not do any modification to any file.
Do you want me to copy the footer.php file from the parent theme folder to the child theme folder?
PenciDesign replied
Staff Reply
Hi,
Have you use child theme and modified footer.php file? If you did it, let's update footer.php file from parent theme for your child theme.
Best Regards,
PenciDesign
Sankalan started the conversation
Conversation Start
I updated the theme to 5.2.
The option of GDPR compliance shows up but, when I activate them, no pop up shows up anywhere. I cleared cache, opened the site on a brand new browser installation, opened the site in incognito/private mode --- nothing!
Is there a video or general tutorial for this GDPR thing?
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