PenciDesign Supporter replied
Staff Reply
Hi,
You should use PHP 8.0
Regards,
PenciDesign.
Public Ticket #27576
Installing Crashed the website
Conversation thread
nikkatsougris replied
Customer Reply
Is PHP version 8.1.27 okay? or should I use 8.0.30
PenciDesign Supporter replied
Staff Reply
Hi,
You should use PHP 7.4 or 8.0
Regards,
PenciDesign.
nikkatsougris replied
Customer Reply
If I use the 6.4 wordpress version do I also have to use a specific php version? or 7.1.33 is fine
PenciDesign Supporter replied
Staff Reply
Hi,
Yes. Please update the WordPress core and all plugins before activating the Soledad theme.
Regards,
PenciDesign.
nikkatsougris replied
Customer Reply
before installing the theme?
PenciDesign Supporter replied
Staff Reply
Hi,
Please ensure that you’ve updated the Elementor plugin to the latest version and then check again.
Regards,
PenciDesign.
nikkatsougris replied
Customer Reply
There's already a private one if you could go and check that out
an open private ticket*
PenciDesign Supporter replied
Staff Reply
Hi,
For this case, please send me your WordPress admin account in a PRIVATE reply. I'll log in and try to help you check this problem.
Regards,
PenciDesign.
nikkatsougris started the conversation
Conversation Start
After uploading the theme to the website, the moment I clicked Activate the whole website crashed. I couldn't even get into the dashboard.
I had to go and restore to a previous days' backup through the server to be able to access the websites dashboard and change back to the original theme.
Does anyone know why that happened or how to fix that?
I even get an error before even installing it. After I click 'live preview' it says there was a critical error and to check the mailbox but there's nothing there.
Here's the log I got from the debug
The "removed" keyword in there is me removing the server/website that's all
PHP Fatal error: Uncaught Error: Call to undefined method PenciSoledadElementorModulesPenciStickyModule::get_experimental_data() in /var/www/vhosts/removed/wp-content/themes/soledad/inc/elementor/includes/modules-manager.php:108
Stack trace:
#0 /var/www/vhosts/removed/wp-content/themes/soledad/inc/elementor/loader.php(263): PenciSoledadElementorManager->__construct()
#1 /var/www/vhosts/removed/wp-includes/class-wp-hook.php(287): PenciSoledadElementorLoader->on_elementor_init('')
#2 /var/www/vhosts/removed/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#3 /var/www/vhosts/removed/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
#4 /var/www/vhosts/removed/wp-content/plugins/e in /var/removed/wp-content/themes/soledad/inc/elementor/
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