Skip to content
Public Ticket #27606

Homepage images incorrect resolution

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

This is a problem with one of your installed plugins. Soledad theme can't modify the image quality.

To troubleshoot this, please disable all plugins (except for the ones that come with the Soledad theme) and then reactivate them one by one. This will help you identify which plugin is causing the issue.

Regards,
PenciDesign.


Paulina Briones replied

Customer Reply

Issue persists.

PenciDesign Supporter replied

Staff Reply

Hi,

I've configured the WP-Optimize plugin,

Please clear all the browser caches and check again.

Regards,
PenciDesign.


PenciDesign Supporter replied

Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.


Paulina Briones replied

Customer Reply

Did that but no change.

The theme is cropping and zooming the image that shows in homepage.

If I upload an image 255x300px it will show correctly but in bad quality.

But this only happens in new posts. Old posts are OK. Please check www.polinenlacocina.cl. Featured image for post "Tarta de ricota" is zoomed.

PenciDesign Supporter replied

Staff Reply

Hi,

Please disable all the image optimization compress features and then check again. TheĀ Optimus plugin has compressed all the images.

Regards,
PenciDesign.


Paulina Briones replied

Customer Reply

Problem only occurs with new posts.

Paulina Briones replied

Customer Reply

Hi, yes. Optimus.

PenciDesign Supporter replied

Staff Reply

Hi,

Have you installed any image optimization plugins?

Regards,
PenciDesign.


Paulina Briones started the conversation

Conversation Start

Hi,

While entering recipes to my www, the featured image that shows on homepage are zoomed in and fuzzy. Please help. Thanks.

Want to join this conversation or access attachments? Sign in first.